Too little hot water? Is the safety valve running? Most problems have simple explanations and solutions. Here you will find answers, you can read about our warranties and download manuals.
OSO Hotwater AS (hereinafter called OSO) warrants for 2 years from the date of purchase, that the Product will: i) conform to OSO specification, ii) be free from defects in materials and workmanship, subject to conditions below. All components carry a 2-year warranty.
The warranty is voluntarily extended by OSO to 5 years for the stainless steel inner tank. This extended warranty only applies to Products purchased by a consumer, that has been installed for private use and that has been distributed by OSO or by a distributor where the Products have been originally sold by OSO.
The extended warranty does not apply to Products purchased by commercial entities or for Products that have been installed for commercial use. These shall be subject only to the mandatory provisions of the law. The conditions and limitations set out below shall apply.
If a defect arises and a valid claim is received within the statutory warranty period, at its option and to the extent permitted by law, OSO shall either; i) repair the defect, or; ii) replace the product with a product that is identical or similar in function, or; iii) refund the purchase price.
If a defect arises and a valid claim is received after the statutory warranty period has expired, but within the extended warranty period, OSO will supply a product that is identical or similar in function. OSO will in such cases not cover any other associated costs.
Any exchanged Product or component will become the legal property of OSO. Any valid claim or service does not extend the original warranty. The replacement Product or part does not carry a new warranty.
The Product is manufactured to suit most public water supplies. However, there are certain water chemistries (outlined below) that can have a detrimental effect on the Product and its life expectancy. If there are uncertainties regarding water quality, the local water supply authority can supply the necessary data. The warranty applies only if the conditions set out below are met in full:
The warranty does not cover:
These warranties do not affect the Buyer’s statutory rights.
SAGA 2.0
Manuals for Marine:
Manual for Maxi Marine :
Coming soon
Over 85 years OSO Hotwater has earned the trust from suppliers, co-workers and customers. We are still going to earn, and manage, this trust in an exceptionally good way, and value the opinion of our partners.
Our guiding targets:
Information about the product owners’ rights
OSO Hotwater’s web pages may contain or provide references to trademarks, patents, owner information, technologies, products, processes or other rights of OSO Hotwater Group AS. No license or rights to any of these trademarks, patents, information about owners, technologies, products, processes or other rights of OSO Hotwater Group AS are assigned or granted to users of this site.
A number of the products on the OSO Hotwater website may be or are protected by patents or trademarks. This includes both production technology and / or complete products. These may be specified in the site’s texts, but are not required to be protected by the patent. The underlying technology for the production of the product may or may not be the property of OSO Hotwater.
It is to be noted that all violations of OSO Hotwater Group AS’ rights will be subject to legal prosecution.
Information about the legal terms relating to our web site
This site, including its content, is fully owned by OSO Hotwater. We reserve all rights to this material.
You may store extracts from the OSO Hotwater website on your personal computer and print copies of these for personal, non-commercial use. You are permitted to use and distribute necessary and minor extracts from the OSO Hotwater website to facilitate direct links / pointers to the pages, or linking for search services on the Internet.
Any other use, such as reproduction, translation, processing, arrangement, and any other modification, distribution or storage of this Site in any form and by any means wholly or in part, is not permitted. The information presented on this site will not be accurate, up to date, or current for circumstances surrounding a particular issue. We can not assume any liability for inaccuracies or omissions. Any decisions made based on information contained on this site are at your sole discretion.
Neither OSO Hotwater nor any of OSO Hotwater subsidiaries accept liability for any direct, indirect, special, substantial or other loss or destruction of any nature which may result from access to or use of this site or its content. This notice is subject to and must be interpreted in accordance with Norwegian law.
Information about how our web site handles your personal data.
OSO Hotwater appreciates your visit to our website and your interest in our products and services.
We want you to be sure that your personal information is processed safely. All personal information you provide to OSO Hotwater is only used to provide you with better service.
The information is used as follows: The information is collected and stored to help us meet your inquiries and provide you with the services you request. Visits on our web pages are tracked so we can assess which parts of the website provide the best service for our users.
OSO Hotwater does not sell any of the information captured. Please note, however, that our web pages may contain links / pointers to other websites. OSO Hotwater is not responsible for the manner in which privacy is practiced on such websites.